Privacy

What we collect

• Your name, date of birth, contact details, licence details and payment card details.
• Details of your vehicle, the accident, the other party, their insurer and witnesses.
• Photos or documents you send us, and records of our calls and messages with you.

Why we collect it

• To assess whether you are eligible for an accident replacement vehicle.
• To supply, deliver, manage and collect the vehicle.
• To recover the hire charges from the at-fault party or their insurer.
• To meet legal obligations, including responding to infringement notices.

Who we disclose it to

• The at-fault driver and their insurer, and your insurer where relevant.
• Your repairer, assessors and any solicitor engaged to recover the hire charges.
• Toll operators and transport or law enforcement authorities where required.
• Service providers who help us operate, such as IT and payment providers.

We do not sell your personal information.

Security and retention

We take reasonable steps to protect your information from misuse, loss and unauthorised access. We retain records for as long as needed for the hire and any recovery, and as required by law.

Access, correction and complaints

You may ask for access to the personal information we hold about you, or ask us to correct it, by emailing hello@carcrashrentals.com.au. If you are not satisfied with how we handled your information, tell us and we will investigate. You may also contact the Office of the Australian Information Commissioner.

This policy may be updated from time to time. The version on this page is the current one.